Frequently Asked Questions:
Q: Do you have a short, step-by-step video to show me how to get started? YES! Please visit our YouTube channel .
Q: I didn’t get my verification email – what do I do? Our servers sometimes have a lag and it takes 3 – 5 minutes before the email will be sent after you Register your new account. Most often, emails that have a link get sent to Junk or spam folder. Please allow 5 minutes after creating your account and then check your Junk/Spam folder in your email. If it is still not there – go back to the “My Account” page and login with your Username and Password. After you login, you will see text that offers to click and resend a verification email. After you click to resend the verification email, please wait 5 minutes and check your Junk/Spam folder.
Q: Do you offer DVDs? Not all of our videos are available in DVD format but we do have 8 DVDs available for sale from our original “Living with Tzaddikim” videos. Please contact us to order.
Q: Do your videos have a “Haskomo”? YES! Our haskomos include Rabbonim, Rebbetzins and Mechanchim from Agudah, Chabad, and Torah U’Mesorah*.
Q: I’m excited to get access to your videos! Where do I start? A: We’re excited for you to enjoy them! To get access to our videos, please follow the 3 steps on https://torahluminations.com/getaccess/ . The 3 steps shown are 1) create an account 2) buy a subscription 3) install our Xvast app and enjoy your videos!
Q: Do I have to be connected to the Internet to watch your videos? A: Nope. We offer downloadable videos that will only require an Internet connection when you want to download a video. After that, you will need to login with Internet once a month when your monthly license expires.
Q: Do you offer “streaming”? Can I watch my videos online instead of downloading them? YES! For Window PCs and Android devices. Please see https://torahluminations.com/install/ , choose your device, and follow last steps for streaming options. Soon we will offer streaming for iOS and Mac, stay tuned!!
Q: How do you create an account? A: It’s quick and you will need to use a valid email address to click a verification link that will be sent to you. Please watch the 46 sec video https://www.youtube.com/watch?v=Cjut3SHwlG8
Q: How do you buy a subscription? A: Please follow “Step 2” on https://torahluminations.com/getaccess/ Please note: you will need to have already created an account before you can buy a subscription.
Q: How do you install the Xvast browser/App? A: It’s easy! Please follow the simplified and quick tutorials based on your device on https://torahluminations.com/install
Q: How many devices can I use to watch your videos? A: Boy, that Yetzer Hara sure is tricky! Can you believe he duped people into sharing and copying our content without paying for it?! When was the last time you went to the store, took something, and didn’t pay for it?! NEVER! right!? Well, to protect against the Yetzer Hara (even the frum one that brings “heterim”), pay our tuitions, keep the lights on, have hot water, and feed our large family, K”H, we have to limit and lock our videos to 2 devices of your choosing from Windows, Android and Apple (please see requirements by device). Please only install Xvast on the devices you intend to watch (or travel with) and watch our Team Tzaddikim series on how to whip that sneaky Yetzer Hara!
Q: Can I use my subscription to show my class, school, or at an event? A: We wish we could but this would not be keeping the terms and conditions agreed to with your subscription. You would need a special license that is not part of your subscription and we would be happy to work with you to get it! Please call us 1.833.867.2458 or email [email protected]
Q: I just installed the Xvast app and streamed or downloaded the videos. How do I watch them again? A: For streaming, open your Xvast app, login, click/tap “My Videos” from the menu and click/tap the streaming link to the video you want to watch. For videos you’ve already downloaded, open your Xvast app and:
– For Windows: on your Xvast app, click the “3 dots” in the upper right corner, select the “Open files” to browse to where your video is downloaded. Enjoy!
– For Android: on your Xvast app, tap the “3 dots” in the upper right corner, tap “ Open Files”, tap “Scan and List _P.mp4” and then select the video you want to watch. Enjoy!
– For iPhone and iPad: on your Xvast app, tap the “folder” icon in the lower right corner and then select the video you want to watch. Enjoy!
Q: Do I need to re-download the videos I’ve already downloaded every month? A: Nope. When you go to watch the video you already downloaded, it will automagically obtain a new license when needed. You will need to be connected to the Internet and your monthly payment will need to be current for a new license.
Q: Why did my video start and then shut down? Please look for a message that appears before Xvast shuts down. 9.9 times out of 10, it is because your device has software that Xvast blocks to prevent sharing. A message will appear before the shut down to tell you which software on your device that is the lil’ culprit! If you have a filter on your device, check with your filter company to allow the Xvast app and torahluminations.com.
Q: I’m getting an error message. What do I do? A: Please read the error message for possible ideas on why Xvast is being meshugah. Otherwise, please take a picture of the error message with your cell phone, send it to us at [email protected] and we will be happy to get Xvast to act like a mentch!
Q: I’m getting an error message that says “There has been a critical error on your website.” What do I do? A: Sometimes there is too much traffic on the website. All you need to do is:
1. go to “My Account” and log out.
2. Close Xvast, then reopen Xvast and then goto our website.
Q: I got an error message from Xvast stating “If you want to continue playback, please terminate….”. I closed the program that the message mentioned (e.g. TeamViewer, Zoom, WonderShare, etc) and I’m still getting this error message. What do I do now? A: You didn’t know that Xvast has a Gemara kup! You see, there is a difference between “closing” an application and “terminating” it. Most people click the “X” and close their app, thinking the application is no longer running – which is 1/2 the story. Some apps have processes “running in the background” and therefore need to be “terminated”. This is easy to do. Please use this link https://www.hellotech.com/guide/for/how-to-force-quit-on-windows-10-pc and follow the 4 steps under “How to Force Quit on a Windows 10 PC Using Windows Task Manager”. Please note: here are some additional details to Step 3: “If you don’t see your application in the list, make sure to hit the “More details” button in the bottom-left corner of the window. Keep scrolling down through the list of “Apps” and “Background processes” until you find the application that you want to terminate. Once you find the application, click on it one time to select it and then go to step 4″.
Oh, and don’t worry: just because you “terminated” an application, doesn’t mean you need to say Kaddish for it. The next time you want to run that application, just do what you always do to launch it and it should open, ready to go!
Q: How do I cancel my subscription? A: Simply send an email to [email protected] stating you want your subscription canceled before you are charged for that month. Any charges for that month’s subscription or prior months will not be refunded.
*Torah UMesorah have only given haskomos for our “Living with Tzaddikim” series in DVD format only (even though the online content is the same as the DVD. Their policy is to not support online content).
**As per our terms and conditions, “All software installs are at the risk and responsibility of the user.”